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FAQ

 

Q. How do i make order and payment on the site ?

  • Click “Add To Cart” button on the products you wish to purchase.
  • Click “Continue Shopping” to continue add other products into the cart or click “Proceed To Checkout” to proceed your payment for the products.
  • You'll reach a "Log In" page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  • You'll need to confirm your shipping address on the "Shipping Address" page then click “Continue To Shipping Method” button.
  • From here, you need to select your "Shipping Methods" and click “Continue” button.
  • Next, you may key in your "Voucher Code", "Coupon Code" or "Reward Point" (if you have any) at this page. 
  • Then you'll need to choose your "Payment Method", reconfirm your billing details and agree on the terms and condition.
  • Click “Place To Order” to complete the order.
  • Next, u may just continue to make payment and done.

 

Q. What are the payment methods available ?

Internet Banking or eWallet (BOOST/Touch n GO) via iPAY88

  • FPX (Maybank2U, Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Rakyat, BSN, CIMB, HLB, HSBC, OCBC, PBB, RHB, Standard Charted Bank, UOB, KFH, Muamalat)
  • Hong Leong Connect (Scan & Pay)
  • Boost Wallet
  • Touch N Go Pay
     

After you made the payment, u may just upload the payment recipt to us or email to [email protected] with YOUR NAME, ORDER NUMBER.

Note: Your purchased products will be delivered after we received the payment confirmation.
 

Q. What is the product's transaction currency ?

  • All products transaction currency will be done in RINGGIT MALAYSIA (RM).

 

Q. How to change my account personal information and shipping address ?

  • Log in to your account → Click on “My Account” → Choose "My Profile", "My adresses" or "Change Password" to edit your account information or shipping address.

 

Q. How if i forgot my password for my account. What should I do to retrieve it ?

  • Click on “Lost Password?” during your log in.
  • Fill in the email in the box that used to register your account.
  • Click "Continue".
  • A verification token will be sent to your email. 
  • Once you have received the token, you will be able to choose a new password for your account.

 

Q. Can I cancel an existing order that have been made ?

  • Yes, orders can only be cancelled if they have not yet been shipped out or the order is still on pending status.
  • Please send an email to us at [email protected] with the message title “Request To Cancel Order” in order to inform us about the cancellation order by providing us YOUR NAME, ORDER NUMBER, PAYMENT RECEIPT.
  • There will be no refunds on shipping charges. 
  • Orders that are in shipping or shipped will NOT be cancel.

 

Q. How long does the delivery usually take ?

  • Your orders are usually dispatched once the payment is confirmed within 3 business days (for in-stock products/available stocks).
  • You may track the delivery process as we will provide you the tracking number after we shipped your orders.  
  • Delivery is expected to take about 5 to 7 working day from the date of orders shipped.
  • Delivery times can not be guaranteed, but we try our best. 
  • We are not liable for any delay or failure to supply the goods where this is due to circumstances beyond our reasonable control (such as severe weather conditions, fire, accidents, war or civil disturbance, strike, any form of government action, failure of our supplier(s), failure by you to give us a correct delivery address or notify us of any change of address).

 

Q. How if i suspect for missing goods during delivery ?

  • If you have not received your order within 14 days from the date of your orders shipped, please send an email to us at [email protected] with the message title “Missing Goods During Delivery” in order to inform us about the suspection by providing us YOUR NAME, ORDER NUMBER, TRACKING NUMBER and we will take appropriate action.
  • We do not guarantee any shipments made to P.O. Box address or any incomplete address. 
  • We do NOT accept claims for missing orders beyond 14 days from the date of shipping.

 

Q. What is STORE CREDIT ?

  • Store Credit is credited while there is any refund for your purchase (excluding shipping fee).
  • You may check your Store Credit balance at MY STORE CREDIT and use it for next purchase during checkout.
  • Note: Store Credit are non-transferable, non-withdrawable, non-cashable and can only be redeemed at floralandfurry.com during checkout.

     

Q. How do i collect REWARD POINT and to do redemption ?

  • Reward Point (RM1= 1 point) will be auto collected for every registered customer, every time you complete a purchase and no return/refund after that.
  • You may check your available Reward Point at MY REWARD POINT after you log in to your account. 
  • You are allowed to redeem your Reward Point by just key in the available Reward Point during checkout (10 points = RM1) up to maximum cap.
  • Note: Reward Point is only collected for PRODUCT PURCHASE amounts made (after any discount / voucher code / coupon code / cash rebate / reward point redemption) during checkout excluding shipping fee.
  • Note: Reward Point are non-transferable, non-withdrawable, non-cashable and can only be redeemed at floralandfurry.com during checkout.

 

Q. How do i claim the available COUPON or VOUCHER ?

  • You may check the available COUPON CODE or VOUCHER CODE at MY COUPON every time you log in to your account.
  • You may claim any available COUPON CODE or VOUCHER CODE by key in the code during checkout.

 

Q. How if I still have doubts ??!!

  • Sorry that if we're unable to clear all your doubts in the F.A.Q page. Kindly drop us an email at [email protected] to clear your doubts.